Thank you for choosing www.acrylamp.com! We are committed to providing quality products and services. In order to let you shop with confidence, we have formulated the following refund terms, please read carefully:
Refund Policy
Return and Exchange Application Time
If you are not satisfied with the acrylic bedside lamp after receiving it, you can apply for a return or exchange within 14 days after receiving the product.
Refund Conditions
The product must be kept in a new, unused state, and intact, with original packaging and all accessories.
If there is a product quality problem (such as damage, missing parts, etc.), please contact customer service within 48 hours after receiving the product and provide relevant photos.
Refund Process
Please submit a return or exchange request through our customer service channel, provide your order number, reason for return or exchange, and relevant information.
Once the application is approved, we will provide you with the return address and relevant instructions.
Please package the product properly to avoid damage during transportation.
Refund Time
After receiving the returned product and confirming that it meets the refund conditions, we will process the refund within 2 working days. The funds will be returned according to your original payment method, but the specific arrival time may vary depending on the bank’s processing time.
Shipping
Except for product quality issues, the shipping costs of returns will be borne by the customer.
If there are quality issues with the received product, the relevant transportation costs will be borne by us.
Special circumstances
Customized or personalized products are generally not accepted for return or exchange unless there are quality issues.
For products purchased during limited-time promotions or discounts, if there are different refund terms, they will be specifically notified before purchase.
If you have any questions about the refund terms or need further information, please feel free to contact our customer service team. We are always committed to providing you with satisfactory service and shopping experience, thank you for your support and understanding!